About the order...
What payment methods do you accept?
What payment methods do you accept?
These are the payment methods we accept:
• All major credit cards
• Google Pay
• Apple Pay
• Bit
When contacting customer service, you can also pay by:
• Bank transfer
Is the purchase on the website secure?
Is the purchase on the website secure?
Absolutely. The site is secure and meets the highest security standards with PCI technology and SSL encryption.
Payment and credit card clearing processes are carried out by an external company, so all credit card details are confidential and are not stored in the HAIRLY system.
Can I pay the delivery person in cash?
Can I pay the delivery person in cash?
Cash on delivery is not available at this time.
Is shipping free? What are the shipping options?
Is shipping free? What are the shipping options?
כן! אנחנו מציעים משלוח חינם לכל הזמנה. אלו אפשרויות המשלוח הקיימות כעת:
• משלוח לנקודת איסוף - חינם!
• משלוח מהיר - בתוספת תשלום
How do I make a return?
How do I make a return?
Returns can be made in accordance with the website's terms and conditions. Send us a message and we'll be happy to help.
Can I cancel my reservation?
Can I cancel my reservation?
Cancellations are made up to 24 hours from the transaction. The order can be canceled if it has not yet been shipped. Please send us a message and we will do our best to help.
Can I change my order?
Can I change my order?
Before finalizing your purchase, please make sure all your order details are correct and there are no items in your cart that you do not intend to buy. If you submitted a request on the business day you made the purchase, we will try to correct the items before the order is shipped. If the order has already been shipped, you can return the items after the package arrives.
I accidentally entered the wrong phone number, what should I do?
I accidentally entered the wrong phone number, what should I do?
No problem! As long as the order hasn't shipped yet - you can change the phone number on the order, all you need to do is contact us via WhatsApp.
I accidentally put in the wrong address, what should I do?
I accidentally put in the wrong address, what should I do?
No problem! As long as the order hasn't shipped yet - you can change the phone number on the order, all you need to do is contact us via WhatsApp.
I received the wrong product, what should I do?
I received the wrong product, what should I do?
We are very sorry for the inconvenience. Our team works hard to ship exactly what you ordered, but sometimes mistakes happen. Please send us a message with the original order number, your full name, phone number, and pictures of the products you received, and we will know how to help you.
I placed an order but did not receive a confirmation or receipt in my email
I placed an order but did not receive a confirmation or receipt in my email
We send an order confirmation immediately after the order is placed. Sometimes the email entered is incorrect or our email landed in spam. Please check your spam folder, and if you haven't found the order confirmation email, send us a message with the name you entered in the order and we will help you check why the email didn't arrive.
I received an order confirmation, but it shows different items than what I ordered
I received an order confirmation, but it shows different items than what I ordered
אין לנו אפשרות להתערב באישור ההזמנה שנשלח. כלומר, מה שהוספת לעגלה וקנית באתר הוא מה שתקבל עליו את האישור. אנחנו מבינים שלפעמים קורות טעויות ושוכחים להוריד או להוסיף מוצרים, ולכן נשמח לעמוד לרשותכם ולמצוא פתרון.
About the delivery....
When will I receive my order?
When will I receive my order?
As stated at the time of purchase and in our shipping policy, order processing time is 1-5 days, and shipping times are 6-14 business days (business days are Sunday-Thursday, excluding weekends and holidays).
Please check if your order is still within this timeframe. If the timeframe has passed, please contact us with your order number and we will be happy to help you track your shipment.
Where will my delivery arrive?
Where will my delivery arrive?
Collection point delivery
A collection point is a business or locker near the delivery address you specified when placing the order.
If you chose delivery to a collection point, you can select the closest collection point to you when the delivery is in your area (an SMS will be sent to you from the delivery company once the order is nearby).
Another SMS will be sent once the order arrives at your chosen collection point.
I was unable to select a pickup point during the order process
I was unable to select a pickup point during the order process
Pickup point cannot be selected during the order because pickup points vary by shipping address.
When the shipment arrives in your area, an SMS will be sent to the phone number you provided, where you can choose the closest and most convenient pickup point for you.
How will I know my delivery has arrived?
How will I know my delivery has arrived?
You will receive emails and SMS messages from us with updates regarding your shipment status.
You will receive an SMS when your shipment is close to you (there you can also choose a pickup point).
You will receive another SMS when the shipment arrives :)
I forgot to pick up the package from the pickup point, what should I do?
I forgot to pick up the package from the pickup point, what should I do?
If you forgot to pick up the package from the pickup point and the package was returned to the shipping company - please contact us to arrange a paid re-delivery.
I've arrived at the pickup point, but the package isn't there. What should I do?
I've arrived at the pickup point, but the package isn't there. What should I do?
צרו איתנו קשר ב- WhatsApp ואנחנו נטפל בזה, אין ממה לדאוג.